SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of shoperhaven (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Arrived in 11 days. Everything works. Price-quality ratio at altitude! Comfortable good brush, for those who want to try to move from a regular brush to an ultrasonic. They did not communicate with the store.
Delivered very quickly, everything is packed and in normal form. This is my first el. brush so how should it work I do not know for sure The head of the brush on the handle of the village is not to the end, and there gets a little water (but the brush works) Bristles at the brush are soft, I'm used to using the usual but tough. I feel that this brush for the same period of time cleans better, at least the outer part of the teeth, as in the double tooth gap, still did not understand
Everything is packed in a thin foam, the boxes are a little crumpled, but inside everything is whole, everything corresponds to the description, the brush works, charging is full. Everything is fine, took as a gift to her daughter, thank you to the store
Very good brush, before that used Oral B, and I can say that I did not like their brush, and in this brush Xiaomi, they probably created the feeling on the teeth is like after cleaning the stone at the dentist.
It's like the rules of a brush, buzzing like a nasty mosquito. My wife is happy, and I usually clean :)
The brush is cool, only took it-I tried to use it once, I liked it. Materials are pleasant, came half charged. There is a small gap between the base and the replacement part. It seems not luftitis.
Come quickly. Delivery by courier to door. Clean well. There is a timer for uniform cleaning. You can also reduce the intensity by repeated pressing. I liked everything.
Красивая, удобная, легкая щетка. Качество хорошее, доставка до Алматы 1. 5 месяца.
I arrive yesterday and everything looks very good. First use and great. All well packed
не mi явно, но вроде не плохо. на деле ещё не проверяли
Goods quality,
Great brush.
The goods quickly came, the original, very satisfied, I have been using it for 3 weeks, I only charged twice, comfortable vibration, the bristles have not been much for this time. I'll order one more for my wife.
Delivered in a week, everything works. Super
Delivery to the place only 7 days, respect for speed! Packing of course suffers, it does not look very reliable, well, as a result-bruises on boxes. With the content everything is super-recommend. Shop-improve the emphasis.
The brush really liked. Easy convenient, two modes. I came very quickly. We'll order more.
Very satisfied with the purchase!!! The Super Test brush passed perfectly! + In Stock 3 nozzles, excellent store, I recommend to everyone, thank you for the product everything corresponds!
Excellent, so everything is cool cleaning and worth its money I will order more!!! Thank you store!
The box is crumpled very much, for a gift does not go. Instruction only in Chinese. Corresponds to the description, in the right kit came. But the brush is like a toy, let's see how in operation, I hope the quality will not fail.
Пришла зубная щетка за 7 дней до Кемеровской области, в комплекте заказывала щетку и еще 4 насадки, классно упаковано, буду пробовать и дополню отзыв чуть позже.