SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of shoperhaven (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Very good quality
Great! Thank You
Sweet.
Yours, all OK
Nice little handbag. Closes on velcro. As a gift put 2 cotton handkerchief, thank you!
Not the first time i order from this store and always the quality is on top! Not a single disappointment. This time the truth the seller sent not as quickly as usual at the last moment, but the parcel came relatively quickly-less than a month. Very beautiful coloring, in life even better than in the photo. Neatly stitched, nice to take in hands. Cute, stylish and practical. Waterproof. There is a handle-you can hang on the hook or on the stroller.
Like in the picture, very nice
Nice handbag.
Excellent handbag, finally the diapers will not lie on the backpack.
super super fast supplier arrangements and shipping and super nice bag! EXACTLY like photo, very nice quality, very nice price! I LOVED all!!!
The color is more florescent than the picture shows but it's ok. The bag is made well and is very cute. I thought I would be able to squish a day's worth of cloth diapers into it but only 3 or 4 will fit. Fits 5 disposable diapers and a pack of wipes perfectly though.
100% match with the declared in the ad! Super quality! Thank you store!
Perfect!Great colours,big space,waterproof,good material,durable.
I'm amazed with the quality and detail even inside is waterproof as well ... 5 size XL diapers can be squeezed inside.. And super fast shipping
I am very satisfied with the sophisticated and fast handling and the goods are identical to the description and recommend to deal with
Exactly as the ad… Loved! Great quality product.
Good quality & fast shipping