SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of shoperhaven (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
good
Free PC sensitivity and beyond the Tested 10.1 Inch's stable going It will be
Balíček Byl doručen for 18 dní. Product odpovídá popisu.
Durable than I thought I'm
Very good support for ipad pro or xiaomi tab 5 type tablet, good quality, fast shipping, serious store
Real fast arrival harness to think more weight loss and high low for a lot, but not with telescoping adjustable.
Shipping Saturday night in order to wed arrived in children yo. S Day made in Korea to circumambulate!! Height adjustable, scraping the height is in us. Think more is not high, but still see.
He arrived in good time (22 days). It's just like the description. So far it holds a 10 inch tablet very well. The material looks good quality.
Perfect, support received very quickly, fits perfectly with what I ordered, serious store
Second purchase
Shipping fast four smaller than to think but price contrast microphone sensitivity good high plastic solid: is ㅎ
Horizontally going to well and telescoping adjustable well!!!! As age!!!!
Cheap and fast and durable, good!
500 gram light some heavy so working day rest this weight, convenience this a reliable like Yoda has won this equally in production day old generation like small size tablet going to end anxiety insecurity had used this building more cursors are OK. Only weight because foldable net, but comes with more reluctant luggage,,
Inches portable monitor living to bought used durable high recommended
Very good quality! Delivery was fast and the store is excellent. The picture is accurate and the finished product is great. Have used and recommend!
Dont this time industrial products in most did exactly the same as the picture. P11 going by Bonnie back beyond the four elements. Inches or less tablet and cellphone only seemed to having'm. View more ink fabric harness.
Porcellaneous orders and human Day received four EE Supply the identity is South Korea shopping site in buying more money seems to be some more attention and cereals Cotton High No you are allergy please order from a little cheap box four... South Korea shopping site in order to wholesale China products Oh four key etc.. ㅋ ㅋ
The support is exactly as described. The material seems sturdy enough to handle the weight of a tablet/ipad. The grip is tight and the mobility is good and not at all "loose".
Good support for tablet, holds a 11 "horizontally, vertically makes no sense to use a TB. Missing a rubber feet, but does not disturb the stability