SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of shoperhaven (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Beautiful, paid about 5 euros and much nicer than other expensive. My kids are in love
The quality is quite poor but the light effects are very nice. The product came in a demaged box.
The box arrived crumpled but the product arrived intact. The shipping was fast and I received it within 29 days. Thank you the store and the store. I'll come back with more comments as soon as I use it.
I loved it and my daughter more .. And arrived very quickly in the Canary Islands .. very satisfied. Thanks to the store
Too much top, will stay in my room watching movie
Arrived in UK quickly. Great little light projector. Daughter loves it and the night light cover is useful. Provided wire is a little short but takes AAA Batteries as well, so not a problem.
i absolutely love this there's so many different colours and combinations to choose from, so many modes. its so cute ‼️ came earlier than expected and great quality. i recommend ‼️‼️
Good cost benefit.
Happy with this order, thank you very nice and very good quality, I love it
Super nice very worth five stars. A very wonderful lamp that children love very much turns your home into a theater full of stars and distinctive colors such as what in the description arrived in Algeria in a short time
Great lamp. It is battery-operated or USB cable. The projection is spinning and it's magical. Children really happy.
Received ahead of time and well packed, exact what The Post says
Is truly precious. I have bought give and I am delighted with the two lamps,. Thank you store...
perfect
The product matches the description, shipping fast, I recommend the store.
I loved
The light came in terrible condition, how can you pack the goods for shipping? It was supposed to be a gift, and I can't give it that way.
Works, beautiful, I bought thanks to "AliExpress wonders for pennies"
Cool light arrived very quickly thanks to the great-time recommended
Much better than expected. I didn't think I was going to be gan pretty. My son is delighted with her. Colors, fixed or rotating stars can be raised. Can be put one color only, two or all. Super pretty lamp it. I recommend it to the 100%. My son falls asleep with her very fast.