SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of shoperhaven (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
It came quickly, the order from 23.11 brought a courier 08.12, in the city of Yakutsk, packed well, did not communicate with the store
The goods are excellent. thank you!
Very thick and compliant. Very fast
Все Ок! Доставка в пятёрочку по Москве, уложились в 7 дней.
In Postamat DPD
ممتاز جدا ووصلني كما توقعته وشكرا للبائع
Very strong packages
Bolsas de distintos tamaños para introducir alimentos y hacerles el vacío. Traen de regalo una cuchilla para facilitar el corte de las bolsas ya que son rollos y las bolsas las cortas a gusto tuyo, según el tamaño del producto que quieras envasar
Everything was received, as in the description, only confusion with the point of issue
Everything is fine, quickly came even earlier than the vacuum cleaner, I recommend the store.
Хорошие пакеты для упаковки, размер указан фактический, по краям ещё по сантиметру скрадывает запайка.
item received. thing, good quality. Delivery in 9 calendar days, not in 7 (Europe). Buy from Poland shipped from Germany.
Ordered 11 Noah, received 25 Noah, flew quickly, everything was well packed, without damage. A little strange, because I ordered 4 packs of the same, and externally they are all different. I will not check which meter, but one roll is very thin. And, thanks for the knives, there were three, 1 pc in each package. Seller recommend.
Shipping is faster in Very favorite dish ᆢ
Days order hours days arrival For this piece Freeride is in fact a little doubt that long. Configuration is seemed OK packing also meticulous test Ohm recommended
Well Det. Well that would squeak. Original modern living first writing writing off and then leave Case Key
Listen to very like it
It came to Kharkiv for ukrmail in a week. Everything is neatly packed, a small cutter was attached in the package to cut off the packages. Packages are dense enough, well kept.
Очень хорошие пакетики! Плотные, специально заказывала маленькие. В рулоне удобно хранить. Однозначно рекомендую!
Packages tried, like, good nothing to compare.)
The number of packages is just pervasive, enough for a long time
Товар соответствует описанию всё отлично,как прийдёт упаковщик отзыв дополню)
заказ пришёл быстро и самое главное два сразу в одной посылке. И пакеты и сам вакуматор. Уже опробовал сам аппарат, вещь на 300% классный. Советую, и продавца, и сам аппарат, берите не пожалеете, своих денег он точно стоит!!!
Shipping fast four. With write well.
Oh great