SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
*This doesn’t include our 2-5 day processing time.
||*Estimated Shipping Time
||10-30 Business days
||10-30 Business days
|Australia, New Zealand
||10-30 Business days
|Central & South America
||15-30 Business days
||10-20 Business days
||15-45 Business days
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of shoperhaven (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Received very quickly and in perfect condition, I was expecting a much bigger box for a 3D puzzle of this format. It is for a Christmas gift, so to see later for the assembly and finish of the product
The quality is very high. Everything gets up smoothly. It doesn't break. If you expand the line of athletes and trains will be super.
очень миниатюрный. красивая коробочка. берем на подарок -позже дополню отзыв
Packaging did not hide, TC took for a gift, did not communicate with the store, delivery in Mo month +
Интересно. Сыну 14 исполнилось. Правда сама коробочка очень маленькая.
The box is almost whole;-) outside looks good. Took as a gift to the child. I haven't opened it yet. On the quality of the product itself, I can not say yet. After opening I will write;-)
17 days delivery to Belarus. Recommend
Birthday present! Arrived really fast, within one week! Looks perfect! Very Happy!
All Super everything came out all on time we will add to the review of the great thank you
уже покупал здесь джип а сейчас машину все понравилось!
Not the first time I take from this store. Fast shipping. Quality at altitude. I recommend the seller and the store
Very fast shipment. All OK. Model brilliant
Very good product missing arm them no more
Everything has come, looks good If that will be wrong, then I will add a review
Excellent, thank you!
Very good product fast shipping
It's just the way I expected for. Very quick shipping!
Excellent designer recommend!!!