SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of shoperhaven (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Very good quality I loved it Still came super fast and it works very well
Delivery very fast! Thanks China
7 days in my exellent hands presentation, they look very professional and includes the charging cable and 3 boxes to carry each battery separately. I recommend!
Super thanks very quickly delivered
On the Stavropol territory came in 5 days .. packanoi all quality... each battery was in a bag and a plastic box .. everything works fine
Batteries are good. GoPro 10 defines them as compatible. Charging is working, made qualitatively. Packaging at the level-each battery in a sealed bag inside an individual plastic case. Delivery to Irkutsk for a week and a half. HS, what else to say about them... Warm when working as well as native, work as much. In general, everything is fine.
very good battery, nice quality.
Everything is fine, quickly, the box did not crumple!
To Novosibirsk 1.5 months. Courier to door. Packed well. With box 80% charge. Immediately inserted into the camera and the level of charge was melting on the eyes for 1 percent in 2 seconds (Perhaps because of the cold) The case seems to be charging. I use and complement the review.
Quick delivery. Product fully compatible. Solid build quality.
It came quickly and in good packaging. Bonus in the kit individual cases for batteries)))
The box is broken, but the contents are in excellent condition
The delivery is super fast 4 days, the Sharks were charged in an hour, there are no errors, go pro says that the akums are compatible, everything is super, I advise.
The order was very satisfied! From Poland, the parcel to Latvia reached in a week. The quality is excellent, the store is super!
The parcel arrived in 9 days! Everything is as in the description. Charging with sharks in a carton and packed in a normal plastic envelope. It all came out, delivered by courier DPD. Checked, everything works fine! Took on the sale 11.11 at a very cheap price. Everything is fine, I recommend the store!
It's OK! Came quickly plus containers for batteries as a gift
Second time I order. Product quality is very happy!
Excellent Product, arrived very fast and equals the product shown, blessings and very grateful for the product.
Good quality product, meet the demand of my GoPro 7 black. The shipment was one of the best I ever had in buying this site. Top!
Perfect high quality in packaging and product as such arrive in less than 2 weeks, wonderful no problems with customs or additional fees