SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of shoperhaven (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Little bit
Quality, the size corresponds. I liked
Exactly like the pictures recommended
The baby body is very handsome, vigorous beautiful color. The body is small cut and I 've ordered 1 size bigger. I have "size 12 month" ordered EU size 74/80.
Very good qualityDelivery about 3 weeks in Krasnodar Territory
Quality is excellent, came quickly
Good afternoon! Order to Nizhny Novgorod came in 9 days. We order the second time, because we initially ordered a size for 9 months for a child's height of 72,5 cm, it turned out to be butt. The second ordered a size for a 12-month-old child, now the growth of the baby is 74 cm, bodik sat freely. The quality is excellent, the pattern is clear, the seams are even. I recommend to buy.
The track is rolled out, it went to Bucharest less than 21 days
Good body, cotton, not thin. The child wears size 68, the body is a little big. I did not communicate with the store. The goods would come on time, if not for the post of Russia. Recommend.
Cotton is good, dense. Ordered in advance for Ng, it came very quickly)
Good cotton body. She took 3 months. Size fits. After washing, it did not shed. It came in 3 weeks.
All Super sticks out one thread but not critical quality super
Class! Not unlikely. On the baby 2 months 5700 villages with a stock
A good jacket, quality, even the threads did not stick out, the sticker is good, it is unglued, ordered for size 12 m, my child 5 months and it can already be be I do not like when things, especially children in the guise, if I ordered a jacket in size, I think it would be small, and so at least longer will wear, height 66 cm, weight 7.628 kg
Good afternoon! The order to Nizhny Novgorod took three weeks. Body very pleased, executed qualitatively. Excellent purchase for a baby on ng, I recommend.
Quality is good, excellent kombesik, printing is good, I advise you to buy, I'm happy. Thanks store
Pleasant to the touch fabric, it came 14 days before ekb
Beautiful, bright body, but very small, ordered a size of 9 m, thought for the new year just will be, but we now have 4 months and a height of 69 cm and this body even without Stock
Very soft body, good in quality. Fast delivery, thank you store
Very good material. ❤️ I paid VAT in the order. But I paid another 2e at the post office.