SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of shoperhaven (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
its very nice looking and very high quality material.
Box good thick. External damage weaving was not. Came from a sunken sideways, the 5mm about, but it is not critical. Very like box, make more
Chic basket, it's a pity that now rose to 3 thousand ((I wanted to order another one, it looks expensive
Made and packed soundly, delivered in less than 2 weeks
Very pretty. Well packed. Didnt bend on the way here. Strong material
Quality at altitude. Recommend. It looks very beautiful, pleasant to the touch. Well packed
Nice box. Strong, dense walls. Exact dimensions 25*15*7,5. Comfortable. Came quickly, packed well. Thank you store.
The goods exactly as photo. Very high quality, came in a reliable package
Bought for 1326,33 ₽ / 1 pc. Delivery is fast, about 2 weeks to Ufa (Bashkiria). Beautiful baskets, though slightly deformed, but I think not critical, I hope I can straighten it under the load. I'm happy, thank you to the store.
I received the basket in a short time and in a wonderful package! Quality and beauty of performance just at altitude I recommend!
Are very beautiful, exactly as in picture, perfect size, Wicker very hard and beautiful
Very high quality weaving, without ends and uneven with dirt
The goods are well packed, everything came whole. The quality is very good.
It came all during, the quality of the basket at altitude, packed perfectly.
As promised baskets were in a perfect condition. And delivered very fast! Thanks for that. I recommand.
The parcel came to Ukraine in two weeks. Baskets are very beautiful, and qualitatively made. I'm very happy with the purchase)
I ordered two a while back in different sizes, after they came I instantly knew I need more of them so I’ve ordered them in every size that was available, got some for my parents too, it’s great, it helped me organize so much stuff and it looks great. Very satisfied.
They are so well made, I couldn’t believe when I saw it! It’s exactly the same as the pictures and match the descriptions. Didn’t have to communicate with the store and it came before expected.
Very beautiful colorful baskets, look cozy, expensive! They came safe. The size corresponds to the claimed.
A good, high-quality basket, came intact, was well packed in a film. There was no need to communicate with the store. Sent everything promptly. It went 2-3 weeks to Perm.