SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
*This doesn’t include our 2-5 day processing time.
||*Estimated Shipping Time
||10-30 Business days
||10-30 Business days
|Australia, New Zealand
||10-30 Business days
|Central & South America
||15-30 Business days
||10-20 Business days
||15-45 Business days
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of shoperhaven (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
This bag is fantastic. It looks as expected. It comes in triple packaging, meaning the handbag is in 3 plastic coverings which keeps it safe during shipping. One of the coverings says "Farmhouse is my style, home sweet farm" which I love. It is definitely a trendy bag with lots of room inside and quality throughout. Will definitely be using this company and purchasing this product. And I received it in less than two weeks which is great.
The goods came quickly days 12 to stavropol. Quality is good. Packed goods well. Thank you store!
I liked the handbag. And size and quality. Delivery more than a month.
The bag is very high quality, sewn neatly. beautiful. i will order another color.
big and nice.. 5 stars
The parcel came in 16 days. In principle, normal, but for 700r i would not buy, if not for my shoes), to which it is great. Inside is one large compartment, and a small pocket with a zipper.
Thanks to the store for very high quality goods and for super fast delivery. Handbag is wonderful, the color is completely the same.
Corresponds to the description, neatly sewn
Cute bag. It was just as described.
Incredible! March 4 ordered-march 16 received at the post office! This is a record!!)) Thanks to the store for very high quality goods and for super fast delivery. Handbag is wonderful, the color is completely the same.
Fast delivery, good bag, store thank you very much!!!
In bryansk came the parcel for 3 weeks. The bag is roomy. I'm happy. Thank you store!
Ordered february 4, the notification from the mail came on march 6. I think that to prim. kray came quickly. Thanks to the store. The only negative in this bag is no dense base at the bottom.
The bag is just class!. for summer, it's better not to come up. Came quickly, considering that they ordered chinese in the new year, and got on their holidays). I will order more, my friends). Thank You
The bag is cool. Large, roomy