SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
*This doesn’t include our 2-5 day processing time.
||*Estimated Shipping Time
||10-30 Business days
||10-30 Business days
|Australia, New Zealand
||10-30 Business days
|Central & South America
||15-30 Business days
||10-20 Business days
||15-45 Business days
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of shoperhaven (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
For a very long time went and sold in ficsprice. The meaning of the awl on the soap.
The goods did not receive, but the store returned the money
Thank you to the store, delivery a little more than a month, everything came intact, i recommend the seller his product. Five stars⭐⭐⭐⭐⭐
Very long delivery-3 months. The bags have their own individual package and are packed in a paper bag with a string. Easy to use. Potatoes are prepared quickly (about 4 minutes). The package can be washed. The order is happy, the store thanks. Seller extended itself protection period
Finally, i waited for the parcel, it was 2 months, but it came. The bag is intact, i order the 2nd time.
Delivery is 2.5 months, packed in a package with a seal. I have not tried in action yet.
The goods did not come. Money returned alekex.ru
All super, 5 min and medium size potatoes ready
Corresponds to description and photo
To peter two months
Great thing, i order for gifts for a long time. This is the first time this store has. The parcel went for two months, the track was not tracked, but came the same)) i use it regularly. The only time in the microwave should be set not for 4 minutes, as the manufacturer writes, but for 8, apparently the voltage in the network in russia is two times less))) and wash with hands, because shedding is creepy, even in cold water.
Very long delivery-more than 3 months. I haven't tried the case yet.
Delivery to ukraine 10 days! I liked everything very much, super!
I can not attach photos, bought parents, they use them, feedback from them. The bag is not bad, the potatoes are tasty in it. After the first wash very much crawled, the inscription is almost invisible, but the condition is generally normal. You can buy.