SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of shoperhaven (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
I did not print completely, I will add a review later
Came quickly, everything corresponds to the description, I recommend the store!
Great mat!
It turned out to be very warm this mat :) I take it to nature in a winter tent and walk in socks! Beauty! :)
This Camping Mat is amazing and has the perfect size For me, my spouse, and my two young girls, I Absolutely love it !
I did not communicate with the store. The mat is just super! For both family and gift. In general, a cool thing!
Seller top, sent the order by its 50% coupon, did not shut down as other sold. The bedspread is really huge, until I invented how to use it, most likely as a blanket on a sofa/bed.
Chic mat, excellent quality
Corresponds to the description.
Five for quality. But I expected that it will be a little softer, and so on the feelings that three fabrics are sewn. In general, I'm happy with the purchase, I took it from above on the self-inflating in the campsite for comfort. Three weeks before MOS. OBL, with the store did not communicate, the track on the whole way
That's a great thing. For a long time I looked up and did not regret it. Large, high-quality, moisture-proof, beautiful, comfortable, evenly quilted filler, etc, etc. Everything that other customers write in the reviews is true. Took for hiking and beach. Size m is ideal for three adults. Delivery took almost two months, but I was not in a hurry. Recommend. Thank you.
The carpet came quickly enough, by courier to the door, the sizes and quality as stated, in general satisfied
That's a great cover. We bought for the bed, there is a small puppy, there was something that did not allow moisture. Delivery is very fast
отличный коврик для отдыха на природе, достаточно плотный, легко сворачивается, качество идеальное. доставка 3 дня из России ☺️
Very, very, very satisfied. Does not get wet
Delivery is very fast, less than a week. I chose L-perfect for the whole family. The mat comes in a folded form. In this model there are handles, it is very convenient to take with you. The product comes with tags and logo. The mat is quite dense, it should not be cold on it. The reverse side is black, the outside is a bright print. The material is waterproof. The edges are neatly stitched. Easy and convenient to fold. And also it can be washed in a typewriter. The quality is just excellent. There's nothing to complain about. The purchase is very satisfied. With pleasure we take it to nature. The mat is worth its money, I can advise!
The product corresponds to the photo and description, purchase is satisfied. Ordered 200*200 size but could be 170*200
I order the second time. For my daughter. The mat is well washed, dries quickly. beautiful, the most it is at sea. Order.
I take it for the sixth time. It speaks for itself .... Wonderful quality and excellent store
Very high quality mat, the fabric does not allow moisture, both on top of the mat, and on the bottom. A small layer of insulation, makes it soft, you can sit comfortably even on a stone beach. Looks great. The size of me is 2*2, optimal for a family. More details I have @ N. A. T. E. L. L. a_sau