SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of shoperhaven (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Everything works fine, 100W gives, took to charge the laptop on the PD in the car.
Product top. very good.
Recommend great product
-Great product and store! -Charger is perfect, am very satisfied. -Always recommend products baseus.
All as always, baseus is best! R e k o m e n u yu!!!
Heavy but very good, almost a charging
Very good product!.
Come quickly! Works well
Everything is fine
I love Baseus. I have lot of Baseus product.
Product arrived fast and well packed. Work perfectly with my Vostro 5481 and can carry it and my cell a A71 simultaneously without problems and with a good speed. The compact size and well being slightly smaller than a credit card. The cable that came and 1m q and very small to the standards of a cable notebook, just so recommend buying a bigger.
This is baseus and this is all said. The quality at the height, heavy, there are no gaps anywhere, it is immediately felt that you hold in your hands not some kind of latitude and a solid thing. Delivery to Kharkov 2 weeks. I recommend the goods and the store!
Excellent product, using it for two days, I really like it! Thank you store! The goods came within the specified period.
Excellent product with very fast charge
It came quite quickly, in a branded box. Ordered with cable, charging is bomb, meets all requirements. The store is sociable, answers all questions. Recommend
To St. Petersburg in 7 days. Everything is super packed, excellent charger. Seller recommend.
Heavy, made of high-quality plastic, in the photo supported protocols from the port Type C and from Type A respectively
Delivery of goods extra-fast, packaging is reliable. The Z/U itself is collected qualitatively, the appearance is beyond praise. In the work has not yet checked, but in a few days of use there were no problems. Charges quickly, when fully loaded, it is heated moderately. The complete cable did not impress, the ordinary middle. I think 11.11 will buy another same z/U.
very accurate description of the product.