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SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:| Location | *Estimated Shipping Time |
|---|---|
| United States | 10-30 Business days |
| Canada, Europe | 10-30 Business days |
| Australia, New Zealand | 10-30 Business days |
| Central & South America | 15-30 Business days |
| Asia | 10-20 Business days |
| Africa | 15-45 Business days |
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of shoperhaven (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Recommendations
Real customer reviews
18 reviews
100% of buyers enjoyed this product!
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Very beautiful. Size fits
The suit is great, I ordered it in light color before that, I wear it with pleasure, warm style
Cool suit. Came across reviews, which is big. But my daughter 83,5 a size 12-18 (80) close to tall. She 1,3. It would be better to take 90.
Super quality. Size large enough
Super Suit!!!! Quality at a height, 700 rubles.
Very beautiful, warm suit, well-sewn, no threads stick out, my daughter's height is 72 cm, weight is 9,3 kg, fits perfectly, a little oversized, as I wanted
Quality Super thicken
The suit is super. Super quality
The quality is great! I have, in the city they are much more expensive. Photo girl 104 cm The suit is small.
Super quality, very stylish
Very cool suit. Warm, soft, sewn well. Has already withstood a lot of washes. Still looks good. Only pants and sweatshirt now have a slightly different shade, because the pants were washed much more often. I am satisfied, I ordered more, a size larger and very small to my nephew.
Nice, warm suit
The suit is great. For a height of 80 oversized) sewn well, there is a padded
Very good species. It looks great. Super!
The suit is great! If there was the same price or a good discount, I would take more. After two seasons the socks look great. Small pellets, of course, appeared, but there are not many of them. The suit withstood a lot of washes and did not lose its shape or appearance. The photo is the suit that my daughter carried autumn and winter.
It's beautiful and very well done. Quality product, you can trust! Delivery was fast.
Very soft and warm. We are now 1.10, height is about 90 cm. Took the size of 3 tons, in principle, it would be possible to take 4 tons, so that there was a stock. The only thing is, the pants are wide and fall off, I think it can be fixed. In general, it looks very gentle and quality.
Good, it will be small for 6 months, right 2,5 months (height 50 cm, weight 4300g)