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SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:| Location | *Estimated Shipping Time |
|---|---|
| United States | 10-30 Business days |
| Canada, Europe | 10-30 Business days |
| Australia, New Zealand | 10-30 Business days |
| Central & South America | 15-30 Business days |
| Asia | 10-20 Business days |
| Africa | 15-45 Business days |
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of shoperhaven (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
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It is a good product, it works correctly and it is as described, by putting a paste the pickup method is somewhat confusing, I was about to dispute... But in the end everything is fine
Works just fine. It arrived on time as well.
Super fast within and super beautiful used to my daughters ikea keukentje make as a genuine keukentje
Very satisfied with the product. It's like advertising. Very satisfied. Came two weeks early. I advise the store.
It's great, I like it. Suitable for any bottles: for 5L, 12.5L and 19 liters. I recommend for purchase!
Everything works well, delivery in Russia on time.
Good product. Just like the ad. it works super well.
Satisfied, touch button, thank you,
Quality electric pump for water. Touch screen. There are different modes. You can choose a specific amount of water to collect. You can block it. Easy to press. In the set, the tube goes and there is a replaceable rubber band. Well packed. Tried on for about a month. Recommend.
Came in time, excellent product, I recommend works fine
Cool device. Undoubtedly noisy. But if someone gets water for example in the kitchen, then this noise will not wake someone in the room. Noise is not annoying. Gaining water is quite active. Cup that in the photo, for seconds 5. set only on the neck along with the lid. Then it sits confidently. The tube that is included, quietly reaches the bottom of the 20L bottle. At first I recommend to drive the liters 10 through it. I ran a couple of cups and put them on the bottle. And the water had some chemical taste. Touch button, pressed with a light touch. Double tap activates 600 ml filling mode. I do not like the design of the device, but this is purely personal. Build quality is average. In general, I'm happy. Good buy
The parcel came a week earlier than the planned period (unexpectedly and pleasantly)... The pump works, the water shakes...
The box is jammed, otherwise everything is fine. The pressure is good. Recommend. Delivery is very fast
Charges, water shakes. Came to the Samara region For 6 (six) days. The product is good.
A good pump will see how much will work, delivery very fast store recommend
Excellent thing, quality!!!! No smell! Fast shipping! Can be blocked from small children
To Rostov-on-Don in five days. Everything works, came discharged in zero.
Normal quality goods Everything corresponds to the description. Took initially with such a spout. The pump was supposed to be on the floor and I chose such a pump in order for the jet to fly normally along the arc directly into the kettle. But now I think that it does not matter what kind of spout you can always put to this spout a flexible tube by the type of one that comes with the pump for the ball itself.
All is well. I'm looking for a long wire to place a bottle under the sink.
Good pump. Fast shipping.