SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of shoperhaven (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Recommend. Matches everything
Everything is super, took two pieces at once. Convenient in use.
Norms
Super
Excellent
Дороговато для одной штучки, можно купить за эту цену в городе. Шла до СПб 3 недели. Без дефектов.
In the Moscow region in 11 days. Everything's fine. Orange as in the photo. Turquoise, in fact, the color of the green.
I ordered on October 2 and received on October 28. It takes 3 weeks. This corresponds well to the description. Very solid. Thank you
Gloves are very good. Neatly sewn and silicone is present. My hand is comfortable. Thanks store
I love it so much oh my gosh! Great quality! Beautiful and useful for the kitchen! I ordered two! The color it is just not like the picture! It is more purplish not so grey and I don’t really like it. It took a month to arrive to my local post office! Thank you so much!
Super rękawica. Mega sprawdza się w kuchni. Polecam! Bardzo szybka wysyłka do Polski.
Good, quality. Shipping long
Very fast delivery (United). Short, cute silicone glove, temperature holds, convenient.
перчатки не плохие, на пол ладошки, когда рука внутри, складывается ощущение что сейчас она спадёт с руки; посмотрим как будет в быту, позже добавлю отзыв. Швы аккуратные.Товар пришёл быстро.
It looks very good, not used them yet but I will soon. Package received into the UK in less than 2 weeks.
The order is pretty, the glove is the same as in the photo, quickly and promptly, thanks
Not enough-like a half of a small rag. But very nice.
The potholder is good, really more resistant to heat than usual. The form is comfortable, for my middle hands the size approached) the only thing-I do not know how to wash them
Nice Pothook! Shipping fast. Thanks store